Samsung is going though a rough patch. On 2 September, Samsung announced a global recall of 2.5 million Note 7s from 10 markets including the United States s its faulty batteries were leading to the handsets catching fire.
As if this was not enough, a recent report by IDC is set to add to Samsung's woes. The IDC survey was conducted just four days after Samsung stopped production of the Galaxy Note 7.
"The survey focused on three groups of consumers - current Samsung smartphone owners (507), past Samsung smartphone owners (347), and people who have never owned a Samsung smartphone (228). Among the surveyed people, only 24 of them were Galaxy Note 7 users. After the survey was completed, the results showed that half of those 24 Galaxy Note 7 users said that they have or they will choose an Apple iPhone instead of the Galaxy Note 7. 17% of them said that they would still opt for a Samsung smartphone. The survey also showed that most of them will return their Galaxy Note 7 through a carrier's physical store," reports BGR.in.Samsung also angered customers in China when it excluded the country from the phones' global recall citing the reason that the handsets being sold in the Chinese market had batteries from a different supplier.
The company also ended the production of the Galaxy Note 7.
However, on a positive note, most users said Samsung's current position will not hamper their decision to buy other Samsung appliances and devices in the future.