On Sundy, a man claimed on social media that his 4G Lyf phone, sold by RIL's retail arm Reliance Retail, allegedly burst into flames. The firm promised a thorough investigation in the matter.
"My family had a narrow escape today after @reliancejio's @Reliance_LYF phone exploded & burst into flames," Tanvir Sadiq said on Twitter.
He also posted a picture of the allegedly burnt phone and warned people about using Lyf smartphones.
"All those people who have this @Reliance_LYF phone need to be very cautious and careful @reliancejio," Sadiq said.
The official Twitter handle of Lyf smartphone responded to Sadiq.