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IndiGo, SpiceJet to start charging for web check-ins; passengers tweet resentment

Speed News Desk | Updated on: 26 November 2018, 8:31 IST

IndiGo and SpiceJet, the low-cost airlines has announced to charge fees for web check-ins, according to their revised company policy. The airlines already hiked the baggage charges a few months ago.

IndiGo's lowest seat fee is Rs. 100 and SpiceJet's Rs. 99. Passengers earlier paid exra fees only for select seats, like along the aisle, window-facing or with additional legroom, if they checked in online.

Such charges will help to boost ancillary revenue of the airlines, according to a report in Business Standard. Ancillary revenue consists of charges like baggage fees, seat selection fees, cancellation charges.

"As per our revised policy all seats are chargeable for web check-in. Alternatively you may check-in at the airport for free. Seats will be assigned as per the availability," IndiGo said in a series of tweets on Sunday.

IndiGo and SpiceJet’s decision comes at a time when airlines are struggling with rising costs but can't afford to raise ticket fares due to competition.

The customers through their social media handle showed rage online.

SpiceJet while replying to a customer's query over being asked to pay for web check-in stated that the airline has put a fees on web check-in.

Mumbai-based low cost carrier Go Air is still offering some seats for free. Full service airlines like Jet Airways, Vistara said they don't charge for seat selection.

First published: 26 November 2018, 8:31 IST
 
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