People can now register their governance-related grievances through mobile phones.
A mobile application for Centralised Public Grievances Redress and Monitoring System (CPGRAMS) portal was launched in New Delhi on Wednesday by Minister of State for Personnel, Public Grievances and Pensions Jitendra Singh.
CPGRAMS is a central government portal aimed at providing the citizens with a platform for redressal of their grievances. The complaints received on this platform are redressed by the ministry, department or state concerned.
Singh hoped the common people will make maximum use of the mobile application since the mobile phone has emerged as the easiest way of communication from anywhere across the country.
A Quick Response (QR) code has been provided on the portal which can be scanned on to the smart phone after which the grievance can be sent from the phone directly on to CPGRAMS, he said.
"This is another step towards translating Prime Minister Narendra Modi's vision of 'ART of Governance' as spelt out by him, with A for Accountability, R - Responsibility and T- Transparency, forming the bedrock of the government," the minister said.
Singh said the goal is that the administration should be citizen centric, transparent and responsive. "More than six lakh public grievances have been settled since the NDA government assumed office," he said.
In his address, Secretary, Department of Administrative Reforms and Public Grievances (DARPG), Devendra Chaudhary said the mobile app will not only allow lodging of grievances, but people can also track the grievance status.
DARPG is also carrying out analysis of the grievances and a systematic response is being worked out on how best to address the grievances, he said.
DARPG has been making efforts to improve public service delivery and redress grievances of citizens in a meaningful manner by effectively coordinating with different ministries and departments of the government, besides trying to eliminate the causes of grievances.
CPGRAMS was launched by DARPG in 2007. More than 16 lakh grievances have been lodged since January 1, 2012. In last 12 months, nine lakh grievances have been lodged and 6.47 lakh disposed of.